Instructions for cancellation

Instructions for cancellation & cancellation form

Consumers have a right of revocation, subject to the proviso that a consumer means every natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession.

A. Revocation policy

Right of revocation

As a consumer, you have the right revoke this contract within fourteen days, without stating a reason. The period ends fourteen days from the day that you, or any third party authorised by you other than the carrier, have accepted delivery of the last item of goods in your order. To exercise your right of revocation, you must inform us (BORA Holding GmbH, Innstraße 1, 6342 Niederndorf, Austria, Tel.: +43 5373 62250-99, Fax: +43 5373 62250-90, Email: by means of an unequivocal statement (e.g., a letter transmitted by mail, phone, telefax or email) of your intention to revoke this agreement.
You may use the enclosed model notice of revocation form but use of this form is not mandatory. To comply with the revocation period, it is sufficient for you to send the notification to exercise your right of revocation before expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred by your optional choice of another mode of delivery other than the least expensive standard delivery offered by us) without undue delay, and at the latest fourteen days from the date on which your notice of revocation of this agreement has been received by us.
We will issue the refund using the same method of payment that you selected for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged a fee for this refund.

We may withhold the refund until the goods have been returned to us or until you have provided evidence that you have shipped the goods, whichever comes first. You must send back or hand over the goods without delay, no later than fourteen days from the day on which you notified us, to us or to

BORA Vertriebs GmbH & Co KG, Hauptstraße 20, 83064 Nicklheim, Germany.

The deadline is met if you send the goods back before the period of fourteen days has expired. We will bear the cost of returning the items. You shall only be liable for any diminished value of the products if this loss of value results from your handling of the goods in a manner that is not necessary for testing the condition, characteristics, and functioning of the goods.

General Information

1. Please avoid damages and contamination to the product. If possible, please send all goods back to us in their original packaging together with all accessories and all packaging components. Use a protective outer packaging to protect the original packaging. If you do not have the original packaging, please provide a suitable package for adequate protection against damage during transport.
2. Please do not return the goods to us with postage payable by us.
3. Please note that the above-mentioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of revocation.

B. cancellation form

(If you wish to revoke the contract, please fill out this form and return it to us.)

BORA Holding GmbH
Innstraße 1
6342 Niederndorf
Fax: +43 5373 62250-90

I/We (*) hereby revoke the contract I/we (*) concluded for the
purchase of the following goods (*) / the provision of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Customer signature (only required for mailed or faxed messages)
(*) Delete as appropriate